20 years PhraseExpress - Major new version 16.1 out now!
Troubleshooting
The section "Frequently Asked Questions" contain our accumulated knowledge from 20 years of customer service and helps to solve "99%" of all problems.
Please go through the tips carefully and step-by-step. Please do not skip obvious tips, such as restarting a computer, as it still often work wonders.
Diagnostic mode
If you cannot fix the issue with the troubleshooting tips, the diagnostic mode may help to find the issue.
To launch PhraseExpress in diagnostic mode:
In the PhraseExpress program settings, enable option "Features » Diagnostic mode".
Restart PhraseExpress. It will launch in diagnostic mode which captures extended system information until you switch it off again.
Reproduce the problem and then afterwards immediately(!) exit PhraseExpress.
PhraseExpress created the debug file "Debug_PhraseExpress_xx-xx-xxxx_xx.xx.txt" in a folder on your desktop. Review this file in any text editor for any obvious error message. Alternatively, review this file in any text editor and remove any confidential information which may have been recorded and send the file to us with a precise step-by-step description that allows us to reproduce the steps.
You can then disable the diagnostic mode.
You can alternatively launch PhraseExpress on a case-by-case basis by holding the SHIFT-key while launching the program.
Table of Contents
- Installation
- Getting started
- User interface
- Create phrases
- Edit phrases
- Insert phrases
- Manage phrases
- Macro functions
- Extra features
- Use on the road
- Clipboard Manager
- OpenAI Text Processing
- Gender-O-Matic
- Last used phrases
- Autocomplete
- Spelling
- Capitalize first letter of sentences
- COrrect two initial capitals
- Calc-As-You-Type
- Usage statistics
- Temporarily disable PhraseExpress
- Operating error prevention
- Prevent unwanted interaction
- Document Generator
- Sharing phrases
- Work with phrase files
- Import external data
- Licensing
- Update check
- Uninstallation
- Settings
- Reference
- Troubleshooting
Table of Contents
- Installation
- Getting started
- User interface
- Create phrases
- Edit phrases
- Insert phrases
- Manage phrases
- Macro functions
- Extra features
- Use on the road
- Clipboard Manager
- OpenAI Text Processing
- Gender-O-Matic
- Last used phrases
- Autocomplete
- Spelling
- Capitalize first letter of sentences
- COrrect two initial capitals
- Calc-As-You-Type
- Usage statistics
- Temporarily disable PhraseExpress
- Operating error prevention
- Prevent unwanted interaction
- Document Generator
- Sharing phrases
- Work with phrase files
- Import external data
- Licensing
- Update check
- Uninstallation
- Settings
- Reference
- Troubleshooting