How may we assist you?
PhraseExpress doesn't work with a particular program
- If using the Microsoft Edge browser, toggle the option " ".
- Phrases can be restricted to specific applications. Make sure, that the Autotext is not excluded from the application in which you are trying to use it.
- PhraseExpress cannot insert text into target programs which have been launched with Administrative privileges. In such case, launch PhraseExpress with Administrative privileges as well by right-clicking the PhraseExpress tray icon:
- Some target applications may have non-standard text input fields, that may prevent external text injection, e.g. programs with high security requirements such as banking software or password depository utilities. Please consult the maker of the program to check whether they intentionally blocked text insertion.
- PhraseExpress supports a variety of text insertion methods. Please experiment with the paste method settings.
- Insert the phrase in Windows Notepad or Wordpad. These programs are quite basic with any known interference and a good way to verify, if the target application causes the issue. If PhraseExpress works in Notepad/Wordpad but doesn't work in your target application, it is very likely, that a feature or behavior of the target application is causing the malfunction as PhraseExpress does not discriminate particular applications.
What is the maximum length a phrase can be?
The maximum storable length should be sufficient for all practical cases.
There is certainly a theoretical maximum length that we have not yet been able to achieve in our tests, though.
Please try the free demo to find out if PhraseExpress is suitable for your tasks.
Is PhraseExpress safe to use?
PhraseExpress is safe!
We are an established company with a track record of more than 20 years and registered in Germany, a country with one of the strictest privacy laws in the world.
PhraseExpress never sends any of your text input or saved phrases anywhere. Period.
You do not even need to trust our statement: You can lock PhraseExpress up in your firewall after license key registration.
Before you install any software, you might want to check, who you are about to trust:
- Verify the digital software certificate: Right-click the program installation file, select .
- Here is our business address and contact info and Google Maps info.
- Here is our company record in the public German trade register.
This information should help to gain confidence, that we are no fake company operating in the dark.
PhraseExpress and Security Software
PhraseExpress requires access to your keyboard input to provide the desired functions.
"Antivirus", "AntiMalware" software may inadvertedly interprete the "keyboard hook" which is used to detect keyboard input as a malicious "Keylogger" and block PhraseExpress from recognizing key strokes.
Check if your security software has a "keylogger protection" and consider switching it off or - if available - add PhraseExpress to a white list of authorized applications.
Report False Positives
If your "Security" program blocks PhraseExpress, we kindly ask you to report a false positive, allowing the maker to verify the situation and white-list PhraseExpress in their database:
|ZoneAlarm||See Kaspersky (Zone Alarm uses the same scanner engine)|
|SpyBot Search&Destroy||Submission form|
PhraseExpress doesn't work in Microsoft Edge Browser
We are aware of incompatibility issues with Edge which seem to have been introduced by Microsoft with a recent Windows 10 "Creators" upgrade.
Work around: Disable Option in PhraseExpress.
Alternatively, consider using another browser like Chrome or FireFox.
All phrases are gone
Don't panic! It is very unlikely, that your phrases are gone - PhraseExpress does not have any function to delete your current phrase file.
Solution for local phrase files:
- Tell PhraseExpress the phrase file location by loading the phrase file. The default phrase file name is "phrases.pxp". The default phrase file path is described in manual chapter "Storage locations". Please note, that the default path changed beginning with PhraseExpress v13.
- Deleted phrases can be restored from the recycle bin.
- If the recycle bin is empty, try to restore an earlier phrase file from the backup.
- If option " " is disabled, experienced Windows users can manually restore a backup from the back repository.
If you miss items in the phrase menu, please check following settings:
- The phrase may exist in a phrase menu but the menu may be to small. Press Arrow-Down or Page-Down to scroll through the menu or drag the menu window edges to resize it.
- Have you configured the item to be hidden from the phrase menu?
- Have you restricted the item to specific programs? In such case, the item is filtered from the phrase menu if necessary.
- Have access restrictions been applied to the item? Perhaps another user has withdrawn your read rights in the meantime?
- Check in the phrase tree view of the main program window, whether the phrase file/database containing the missing item is loaded at all. Use the search to find the element you are looking for.
Text insertion is scrambled
Please check the following if text is text inserted incompletely or with wrong characters:
- If the first few letters of a text insertion are doubled in any Office program (such as Word, Excel or Outlook), then most likely the AutoCorrect feature of MS Office is enabled and interferes with the AutoCorrect feature of PhraseExpress. We strongly recommend disabling the AutoCorrect function in MS Word. You can import your MS Word AutoCorrect entries into PhraseExpress for use in any application anyway.
- If text is inserted only partially or broken, then your computer perhaps is slower than PhraseExpress trying to insert the text. In such case, increase the paste delays.
- If scrambled text is inserted, please verify if a suitable keyboard language is enabled. Also make sure to use the clipboard paste method if using Asian languages.
- If inserting RTF- or Word formatted text, make sure that the computer has all required fonts installed that you have used in the phrase.
- If the insertion of any phrase into a target program still fails, try this workaround: Press and hold the CTRL -key while selecting the phrase from the popup menu. PhraseExpress will copy the phrase contents into the clipboard instead pasting it. You can then paste the phrase manually by using the clipboard.
- If the first character(s) of the autotext is not removed when inserting the phrase, most probably the auto-capitalization feature of the target application interferes and prevents PhraseExpress from fully removing the typed autotext before the phrase is inserted.
Workaround: Do not trigger phrases by autotext but by hotkey. For example, you could use the default PhraseExpress hotkey ALT + SPACE to trigger the general phrase menu. Then type the beginning of the description of the phrase you wish to insert and confirm with the confirmation key ( TAB by default).
Textformatting is wrong
Bitmaps and text formatting
Formatted phrases are a complex topic as multiple different factors are involved:
- The source program from which you create a phrase from.
- In case of a HTML source, the way, bitmaps are referenced (embedded, linked per URL or linked to a local file).
- The settings of the target program that receives the formatted phrase. Example Microsoft Word:
- The phrase format (Plain Text, RTF, Word) selected in PhraseExpress to store the phrase.
- Phrase formatting output settings as defined in the PhraseExpress settings.
Saving a formatted phrase
If you highlight a phrase in the source program and create a new phrase in PhraseExpress, the following happens:
- PhraseExpress triggers a "copy to clipboard" action with the highlighted text.
- The source program fills the clipboard with the text contents, eventually in multiple formatting variations (HTML, RTF, plain text and eventually custom formats, such as native Microsoft Word formatting).
- PhraseExpress analyses the clipboard and prefers to use RTF, if provided by the source program, as phrases are internally stored as RTF in PhraseExpress. If only HTML is available, PhraseExpress converts the HTML into RTF which may change text formatting appearance.
Avoid conversions from HTML to RTF by using a source applications that fill the clipboard with RTF.
- Microsoft Word fills the clipboard with native Word formatting, HTML, RTF and plain text.
- Microsoft Outlook sends RTF or HTML based on the email settings.
- Microsoft Wordpad provides RTF and plain text.
- Microsoft Notepad provides plain text only.
- Browsers (Firefox, Chrome, Edge, Safari, etc.) and the E-Mail client Thunderbird provides HTML and plain text.
Please contact the vendor of the source application for information about supported formats.
You may also consider to create the phrase directly with the built-in PhraseExpress editor.
PhraseExpress embeds bitmaps into formatted phrases, regardless if they are linked to a local file or URL in any HTML formatted phrase.
Inserting formatted phrases
PhraseExpress sends a formatted phrase to the clipboard in RTF, plain text and HTML, which is a dynamically generated version of the RTF contents.
The target app selects the preferred formatting variation. If the target application prefers HTML over RTF, the phrase appearance may change due to the RTF to HTML conversion.
PhraseExpress has no influence in the target application's formatting choice. However, you can configure PhraseExpress which format to use to output phrases ().
if choosing "", PhraseExpress outputs in plain text, RTF and HTML in all target application but Microsoft Office. In this case, no HTML is output as Microsoft Office, unfortunately, prefers HTML over RTF for unknown reasons.
Review the target program clipboard paste settings, if available. For example, Microsoft Word has detailed clipboard paste conversion settings.
Please note, that phrases with bitmaps cannot be synchronized between Windows and Mac due to different storage technologies of either operating system.
Slow program start?
With Windows 10 Update to 1903, the "ActiveProtection" feature of Acronis TrueImage software seem to start blocking mouse hooks. PhraseExpress uses such mouse hook to display phrase menus at the mouse pointer position, for example.
Solution: Consider disabling "ActiveProtection" in Acronis and consider contacting Acronis for a solution. We will not be able to circumvent interferences caused by a 3rd party application.