How may we assist you?
PhraseExpress doesn't work at all
- Check if PhraseExpress is actually running. The speech bubble program icon must be visible in the Windows system tray near the time and date info. If it is not running, click the Windows Start button » type "PhraseExpress" and press ENTER .
If you still don't see the task tray icon, Windows may hide it in a popup menu. Click the task bar triangle icon and drag the PhraseExpress icon onto the task bar for quick access:
- If the PhraseExpress tray icon is gray-colored, PhraseExpress is temporarily disabled (see chapter "Temporarily disable PhraseExpress").
- Make sure that no "security" program such "Antivirus/AntiSpyware"-software is blocking the keyboard hook of PhraseExpress. Such programs have become quite aggressive and may especially locking up browsers from receiving automated text input. Look for options called "keylogger protection" or "sandboxing".
- Text input-aware applications detect keyboard input through a daisy-chain of "keyboard hooks". Poorly programmed applications may break this chain and programs later in the queue are cut off from the text input.
Solution: Close and restart PhraseExpress to re-arrange the chain of keyboard hooks. Alternatively, exit any other application, that may listen for keyboard input to check for interferences.
- The PhraseExpress main program window must be minimized. Click the X button in the upper right of the program window to minimize the PhraseExpress program. If this fails, check, if any PhraseExpress dialog window is hidden under any other program window.
- Windows can launch programs either with "normal user" rights or with "admin privileges". Programs of lower privileges cannot "see" applications running with higher credentials. If PhraseExpress is launched normal user rights (default mode), it cannot paste text into a target application which has been launched with admin privileges. PhraseExpress indicates privilege issues with a red-colored task tray icon overlay.
Solution: Launch PhraseExpress with the same privileges as the target application. To launch programs with admin privileges, click the program icon with the right mouse button and select " ".
- If you have multiple PhraseExpress installations on different computers, try reproducing the issue on another computer. If it works on the other computer, it is very likely, that the configuration on the malfunctioning computer is the cause for the issue as PhraseExpress does not discriminate particular computers.
- To isolate incompatibility issues, close any program that may process keyboard input or the clipboard (other clipboard managers, autotext utilities or special multimedia keyboard drivers, e.g. AutoHotkey, Synergy, Microsoft Intellipoint or browser autocomplete or password filling addons/features).
- If the ENTER or TAB key is blocked on your computer, disable the expert option " ".
- Reset the PhraseExpress configuration to system defaults to resolve any configuration mistakes.
Is PhraseExpress safe to use?
PhraseExpress is safe!
We are an established company with a track record of more than 20 years and registered in Germany, a country with one of the strictest privacy laws in the world.
PhraseExpress never sends any of your text input or saved phrases anywhere. Period.
You do not even need to trust our statement: You can lock PhraseExpress up in your firewall after license key registration.
Before you install any software, you might want to check, who you are about to trust:
- Verify the digital software certificate: Right-click the program installation file, select .
- Here is our business address and contact info and Google Maps info.
- Here is our company record in the public German trade register.
This information should help to gain confidence, that we are no fake company operating in the dark.
PhraseExpress and Security Software
PhraseExpress requires access to your keyboard input to provide the desired functions.
"Antivirus", "AntiMalware" software may inadvertedly interprete the "keyboard hook" which is used to detect keyboard input as a malicious "Keylogger" and block PhraseExpress from recognizing key strokes.
Check if your security software has a "keylogger protection" and consider switching it off or - if available - add PhraseExpress to a white list of authorized applications.
Report False Positives
If your "Security" program blocks PhraseExpress, we kindly ask you to report a false positive, allowing the maker to verify the situation and white-list PhraseExpress in their database:
|ZoneAlarm||See Kaspersky (Zone Alarm uses the same scanner engine)|
|SpyBot Search&Destroy||Submission form|
All phrases are gone
Don't panic! It is very unlikely, that your phrases are gone - PhraseExpress does not have any function to delete your current phrase file.
Solution for local phrase files:
- Tell PhraseExpress the phrase file location by loading the phrase file. The default phrase file name is "phrases.pxp". The default phrase file path is described in manual chapter "Storage locations". Please note, that the default path changed beginning with PhraseExpress v13.
- Deleted phrases can be restored from the recycle bin.
- If the recycle bin is empty, try to restore an earlier phrase file from the backup.
- If option "
" is disabled, experienced Windows users can manually restore a backup from the the back repository with following procedure:
- Open .
- If option "Backup" is enabled, copy the backup storage path shown into the clipboard.
- Close the settings and open Windows file explorer.
- Paste the backup storage path you just copied into the explorer address bar and press ENTER.
- The Explorer now shows the backup folders for each phrase file. Those begin with the phrase file name, followed by an underscore.
- Open the backup folder of the phrase file you wish to restore.
- Sort the containing backup files by date or size by clicking on the corresponding column title bar and figure out the phrase backup you wish to restore.
- Strip off ".bak" (incl. the period!) from the file extension to get the regular phrase file extension .pxp.
- Import this phrase file into PhraseExpress or alternatively load it, after(!) you moved it out of the backup directory into any meaningful phrase file location of your choice.
PhraseExpress supports formatted text and bitmaps in phrases. To turn an unformatted phrase into a formatted phrase, simply start apply formatting, like bold, italic, font changes.
How can I export my phrases?
How can I disable update notifications?
Like most software, PhraseExpress includes a software update check to inform you about newer versions.
Newer versions may include critical adjustments, that maybe required because of changes in the operating system or other software.
As updates may be required to prevent data loss, we are obliged by liability laws to inform you about software updates.
If you insist not to update your software at your own risk, you can disable the update check and notification feature in the PhraseExpress settings.
By disabling the update notification, you will not be notified about any critical update anymore.
We strongly recommend to keep your software up-to-date to maintain its operability with future OS updates.
PhraseExpress doesn't work with a particular program
- If using the Microsoft Edge browser, toggle the option " ".
- Phrases can be restricted to specific applications. Make sure, that the Autotext is not excluded from the application in which you are trying to use it.
- PhraseExpress cannot insert text into target programs which have been launched with Administrative privileges. In such case, launch PhraseExpress with Administrative privileges as well by right-clicking the PhraseExpress program icon and selecting " " from the context menu.
- Some target applications may have non-standard text input fields, that may prevent external text injection, e.g. programs with high security requirements such as banking software or password depository utilities. Please consult the maker of the program to check whether they intentionally blocked text insertion.
- PhraseExpress supports a variety of text insertion methods. Please experiment with the paste method settings.
- Insert the phrase in Windows Notepad or Wordpad. These programs are quite basic with any known interference and a good way to verify, if the target application causes the issue. If PhraseExpress works in Notepad/Wordpad but doesn't work in your target application, it is very likely, that a feature or behavior of the target application is causing the malfunction as PhraseExpress does not discriminate particular applications.
Phrases are inserted into the wrong program
Generally, text input is always received by the program window with active "input focus". Whenever the PhraseExpress phrase menu is triggered, the input focus switches away from the current program to PhraseExpress, enabling you to select the desired phrase. After phrase selection, the focus is switched back to the target program to paste the phrase.
If text is not inserted but you hear beeps or random actions on your desktop, the focus was not switched back to the intended target program.
Potential focus switch problems:
- 3rd party programs may accidentally step in between the very short moment of switching focus and pasting the phrase into the target program. Examples: Notification popups of 3rd party applications, transparent full-screen overlay windows or poorly programmed background tasks may "steal" the focus. This may cause the text insertion being redirected into "Nirvana".
Solution: Close any other software in the background to isolate potential incompatibilities or interferences.
- PhraseExpress may be too fast in pasting the text than Windows is able to switch the focus back to the target application, if the PC is slow or under heavy load.
Solution: Increase the PhraseExpress focus delay setting.
- By default, PhraseExpress relies on Windows to switch the focus back to the last known program before PhraseExpress had focus. You may try and enabling the option " to make PhraseExpress explicitly set the program focus. If this option was set, try and disable it for testing.
- Programs may get focus but the application does not set the input focus back to the input box it has before activating application fokus.
- Contact the maker of the application and ask for correction. It is out of our reach to change any such 3rd party application behavior.
- Add PhraseExpress keypress simulation macros to navigate back to the desired input box. E.g., TAB jumps from input box to input box.
General work around in case of focus issues:
- CTRL-click a phrase to copy the it into the clipboard, instead of the target application.
- Point the input cursor into the target application.
- Use CTRL+V to manually paste the clipboard contents.
Slow program start?
With Windows 10 Update to 1903, the "ActiveProtection" feature of Acronis TrueImage software seem to start blocking mouse hooks. PhraseExpress uses such mouse hooks to determine the mouse position for displaying text menus at the mouse pointer, for example.
Solution: Consider disabling "ActiveProtection" in Acronis and consider contacting Acronis for a solution. We will not be able to circumvent interferences caused by a 3rd party application.