"; PhraseExpress - Technical Support

Schools and Kindergarten are shut down for several weeks in our region due to the Corona pandemic. To protect our staff and to enable them supporting their families, we temporarily switched to operating from home offices. This may cause delayed communication or limited availability for the time of public restrictions.

You can significantly help to manage the situation:

  • For questions, how to use the software, please browse the documentation first.
  • "99%" of inquiries we receive every day are really covered in the shop/licensing FAQ or technical FAQ.
  • If possible, please prefer sending inquiries through the email form below over telephone calls.

Thank you for your understanding and patience. Take care!

Your Bartels Media Team

How may we assist you?

First Aid

"G-Data Internet Security" can prevent PhraseExpress to detect abbreviations in browsers like Chrome or Firefox and other applications, like Microsoft Word.

This will cause PhraseExpress not to expand autotext abbreviations or to show the phrase menu.

To configure "G-Data Internet Security" for use with PhraseExpress:
  1. Open "G-Data Internet Security" by right-clicking on its tray icon and select Start G-DATA INTERNET SECURITY.

  2. Click Web protection / More settings…

  3. Click on Advanced in the browser protection section.

  4. Uncheck all desired browsers.

After following above steps, PhraseExpress shall detect your autotext input reliably.

Webroot Secure Anywhere can prevent PhraseExpress from detecting abbreviations in browsers like Chrome or Firefox and other applications, like Microsoft Word.

This will cause PhraseExpress not to expand autotext abbreviations or to show the phrase menu.

To configure Webroot SecureAnywhere for use with with PhraseExpress:
  1. Open Secure Anywhere Setting, by right-clicking its tray icon and choosing "View Status".
  2. Click the cog wheel icon near "Identity Protection".
  3. Disable "the Identity Shield".

After following above steps, PhraseExpress shall detect your autotext input reliably.

Zemana Antilogger is an anti-keylogger application, that prevents malicious software from capturing keyboard input to sneak passwords or sensitive data that you may type into your browser or other applications.

Unfortunately, in its default configuration, its keystroke encryption prevents PhraseExpress from detecting entered autotext abbreviations. Unfortunately, this occurs without Zemana reporting any blocked application.

To configure Zemana Antilogger for use with with PhraseExpress:
  1. Click on the Settings button in the Zemana main window.

  2. Change to tab Security Settings.

  3. Uncheck Enable keystroke encryption.

After following above steps, PhraseExpress shall detect your autotext input reliably.

Your license purchase covers development of the software and product maintenance as part of the warranty in case of a reproducible software error. Of course, any such bugfix is provided free-of-charge during the selected maintenance term.

The demo version allows you to try the software without obligation to check if it works as desired for your particular project and in your actual environment. We want your confidence first, not your money.

PhraseExpress is a powerful solution – It can be used for basic tasks but you can also create very complex macro automations in enterprise level IT environments. PhraseExpress is designed to work cross-platform over the internet, in the network, in the cloud, with SQL and Citrix/TerminalServer. It contains an advanced programming system.

You probably understand, that it would be impossible, to include such professional IT support in the license purchase. If we were to offer unlimited, individual consulting or installation support as one package with the software, we would have to increase the purchase price considerably. However, this would be unfair for those who do not need extra consulting.

That is, why we offer you an extended consulting service as a time-based paid service – as individually required.

When you book our consulting service, you directly reach the actual makers of PhraseExpress with a direct line to senior development, instead of outsourced call center agents, that read FAQ or a knowledge base articles for you.

PhraseExpress is offered in various product editions. If you do not choose the largest Enterprise Edition and register your license key for a smaller edition, you can still use all the functions of the larger editions. This enables you to still evaluate features of a larger editions even after you have made a purchase decision.

You will then occasionally receive license notices when you use these functions which are not included in your license. You can find an feature comparison of the various editions in the shop.

To avoid license notices:
  • Purchase the corresponding larger edition if the functions it contains are of interest to you.
  • Stop using features that are not included in your license.
  • Disabled test of unlicensed functions in the "PhraseExpress Settings » Features".

Yes, if you generate the email with the mail macro, you can directly configure a file to be attached to the email.

To attach a file to an email you are replying to, use the macro "paste file".

If the ENTER or TAB key is blocked on your computer, disable the PhraseExpress option "Route ENTER and TAB through PhraseExpress".

If the keys U, I,O, J, K, L and M are not working on a Mac, you may accidentally have enabled keyboard mouse simulation in the macOS System Preferences » Acccessibility » Mouse & Trackpad » Enable Mouse keys.

Solution: Disable mouse keys.

Slow program start?

With Windows 10 Update to 1903, the "ActiveProtection" feature of Acronis TrueImage software seem to start blocking mouse hooks. PhraseExpress uses such mouse hook to display phrase menus at the mouse pointer position, for example.

Solution: Consider disabling "ActiveProtection" in Acronis and consider contacting Acronis for a solution. We will not be able to circumvent interferences caused by a 3rd party application.