Contact Us
- The documentation provides many step-by-step tutorials on how to get the most out of PhraseExpress.
- Do have a question about "expired maintenance"?
- Your license key and invoice for online purchases can be found on the shop service page.
- "99%" of the inquiries we receive daily are already addressed in the shop/licensing FAQ or technical FAQ.
- The free iOS App and desktop freeware version are provided without charge and do not come with personal support.
- For installation support and custom programming consultation, please visit our consulting service page.
How may we assist you?
First Aid
What does the "Secure Input" notification mean?
The macOS system function "Secure Input" protects sensitive text input (such as password input) from being spied out by malicious programs.
This feature is activated by the program, that receives the text input and it has to be disabled by the same program after data entry. For example, the Safari browser is enabling "Secure Input" in password input fields.
Unfortunately, some applications do not to seem to release the "Secure Input" mode which makes any subsequent text input invisible for 3rd party apps, including PhraseExpress.
To review, which application has enabled "Secure Input", open the Terminal App and enter the command "ioreg -l -w 0 | grep SecureInput" (without ""), followed by ENTER.
This not an error in PhraseExpress and it has no way to remotely disable "Secure Input". If this would be possible, also malware would make use of such remote disabling, making the security feature "Secure Input" obsolete.
Work around: Disable "auto-submit" feature of any auto-login feature and/or close and restart the application, that caused the interference.
Make G Data Internet Security and PhraseExpress work together
"G-Data Internet Security" can prevent PhraseExpress to detect abbreviations in browsers like Chrome or Firefox and other applications, like Microsoft Word.
This will cause PhraseExpress not to expand autotext abbreviations or to show the phrase menu.
To configure "G-Data Internet Security" for use with PhraseExpress:
Open "G-Data Internet Security" by right-clicking on its tray icon and select Start G-DATA INTERNET SECURITY.
Click Web protection / More settings…
Click on Advanced in the browser protection section.
Uncheck all desired browsers.
After following above steps, PhraseExpress shall detect your autotext input reliably.
Make Webroot and PhraseExpress work together
Webroot Secure Anywhere can prevent PhraseExpress from detecting abbreviations in browsers like Chrome or Firefox and other applications, like Microsoft Word.
This will cause PhraseExpress not to expand autotext abbreviations or to show the phrase menu.
To configure Webroot SecureAnywhere for use with with PhraseExpress:
- Open Secure Anywhere Setting, by right-clicking its tray icon and choosing "View Status".
- Click the cog wheel icon near "Identity Protection".
- Disable "the Identity Shield".
After following above steps, PhraseExpress shall detect your autotext input reliably.
Make Zemana Antilogger and PhraseExpress work together
Zemana Antilogger is an anti-keylogger application, that prevents malicious software from capturing keyboard input to sneak passwords or sensitive data that you may type into your browser or other applications.
Unfortunately, in its default configuration, its keystroke encryption prevents PhraseExpress from detecting entered autotext abbreviations. Unfortunately, this occurs without Zemana reporting any blocked application.
To configure Zemana Antilogger for use with with PhraseExpress:
Click on the Settings button in the Zemana main window.
Change to tab Security Settings.
Uncheck Enable keystroke encryption.
After following above steps, PhraseExpress shall detect your autotext input reliably.
I get license reminders with a registered installation
PhraseExpress is offered in various product editions. If you do not choose the largest Enterprise Edition and register your license key for a smaller edition, you can still use all the functions of the larger editions. This enables you to still evaluate features of a larger editions even after you have made a purchase decision.
You will then occasionally receive license notices when you use these functions which are not included in your license. You can find an feature comparison of the various editions in the shop.
To avoid license notices:
- Purchase the corresponding larger edition if the functions it contains are of interest to you.
- Stop using features that are not included in your license.
- Disabled test of unlicensed functions in the "PhraseExpress Settings » Features".
Can I attach files to an email (file attachments)?
Yes, if you generate the email with the mail macro, you can directly configure a file to be attached to the email.
To attach a file to an email you are replying to, use the macro "paste file".
The TAB or ENTER key doesn't work
If the ENTER or TAB key is blocked on your computer, disable the PhraseExpress option "
".Dead keys on a Mac
If the keys U, I,O, J, K, L and M are not working on a Mac, you may accidentally have enabled keyboard mouse simulation in the macOS
.Solution: Disable mouse keys.
License reminders despite license
You may get license reminders in following cases:
- PhraseExpress allows you to try out features of all product editions, even if you purchased a smaller edition. If using features, that are not included in your product edition (see comparison), occasional license reminders are shown. Please either upgrade to the product edition, that includes the feature or discontinue using those features. When such license reminder is shown, you can opt to disable features, that are not included in your license to avoid running into such reminders accidentally. This can also be configured in the program settings under Settings » Features.
- The software is not yet registered with a license key.
- You are using a later software version with expired maintenance. Please check the "About PhraseExpress" window to review the license status.
- If using a SQL/PhraseExpress Server: The PhraseExpress client may not have received from the server, e.g. in case of a network connection issue. Connect the PhraseExpress client to the server to obtain a license.
Is PhraseExpress compatible with Windows XP/7/8
Microsoft itself discontinued Windows XP/7 long time ago, Windows 8 in January 2023 and strongly recommends to upgrade to the current version.
We do not test PhraseExpress with discontinued operating systems, thus can not make any compatibility statement.
PhraseExpress does not launch automatically with the computer
Make sure to enable the option to have PhraseExpress launched with the system:
Toggle the setting off and back on to make sure that Windows apply the setting and press the OK button.
If PhraseExpress doesn't launch regardless of this option, it could be that a “security” program (such as an “Antivirus” or “AntiSpyware” software) may block PhraseExpress from launching as it may misinterpret it as a "keylogger". Please check the setting of any such "security" software.
Check general tips to solve problems with starting applications under Windows 10 (Google search).
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