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First Aid

This can happen in text input boxes, when renaming a file or in some applications.

Background: When you select a phrase, the input focus moves away from the input box. When the input focus returns to the target app, some programs highlight the entire text of the input box.

Windows has the behavior to delete any highlighted text if you make any input and this is exactly what happens, if PhraseExpress wants to insert the text.

To test & replicate this phenomen without any influence by PhraseExpress:

  1. Place the cursor in the input box which already contains some text.
  2. Press ALT-TAB to switch focus to any other app.
  3. Press ALT-TAB again until the focus is back to the actual target application.

If the focus anywhere else in that program or if the text highlighted, then the text insertion issue is not PhraseExpress related.

Work around: Usually, such text highlighting goes away if you press the ArrowRight-key. Adding such keypress at the beginning of your phrase may solve the issue.

PhraseExpress should launch in about 10 seconds with approx. 10k phrases.

The loading time depend on following parameters:
  • Phrase file location
  • Network speed
  • Number of phrases
  • Phrase contents
  • Computer performance (barely relevant for modern PCs)
Optimization tips:
  • Minimize redundancy:
    • If you use the same phrase multiple times in different phrase folders in your library, don't copy the phrase but use phrase links.
    • If you use the same text portions (e.g. signatures) within multiple phrases, create a global variable of the repetitive text and use the variable in the phrases.
  • Remove formatting from formatted text phrases wherever possible.
  • The obvious: Remove contents, that is not required.
  • Review bitmaps embedded in phrases: A bitmap, that may look stamp-sized in editor can have a 300MB uncompressed source. Consider linking bitmap files into a phrases rather than embedding the bitmap file itself into the phrase file. If you need to embed bitmaps, make sure that you embed the bitmap in the size you actually need.
  • If you have many formatted phrases and/or bitmaps, consider using PhraseExpress with a SQL Server that transmits the contents of any phrase to the client only when actually needed.
  • Review the clipboard cache contents and consider restricting the max number items in this folders. You many also enable the option to clear the cache on program shutdown.

"G-Data Internet Security" can prevent PhraseExpress to detect abbreviations in browsers like Chrome or Firefox and other applications, like Microsoft Word.

This will cause PhraseExpress not to expand autotext abbreviations or to show the phrase menu.

To configure "G-Data Internet Security" for use with PhraseExpress:
  1. Open "G-Data Internet Security" by right-clicking on its tray icon and select Start G-DATA INTERNET SECURITY.

  2. Click Web protection / More settings…

  3. Click on Advanced in the browser protection section.

  4. Uncheck all desired browsers.

After following above steps, PhraseExpress shall detect your autotext input reliably.

If an e-mail is currently marked in your inbox and you press the Backspace key, the marked e-mail will be put into the mailbox recycle bin.

When entering an autotext, PhraseExpress also simulates pressing the delete key to remove the typed autotext and replace it with the desired text module.

Solution: Do not use autotexts that you type whily you have marked but not opened e-mails in your mail program.

Zemana Antilogger is an anti-keylogger application, that prevents malicious software from capturing keyboard input to sneak passwords or sensitive data that you may type into your browser or other applications.

Unfortunately, in its default configuration, its keystroke encryption prevents PhraseExpress from detecting entered autotext abbreviations. Unfortunately, this occurs without Zemana reporting any blocked application.

To configure Zemana Antilogger for use with with PhraseExpress:
  1. Click on the Settings button in the Zemana main window.

  2. Change to tab Security Settings.

  3. Uncheck Enable keystroke encryption.

After following above steps, PhraseExpress shall detect your autotext input reliably.

If a hotkey does not work as expected, please check if you accidentally removed the hotkey definition:

  1. Open the main program window.
  2. Click the magnifying glass above the phrase tree and in the popup, select to search for hotkeys.
  3. Click into the search text box and press the actual hotkey.

If no phrase shows up in the phrase, the hotkey is not associated to any phrase and you may need to assign the hotkey.

If you expect the hotkey to trigger action in a program other than PhraseExpress and if you find a phrase, you may want to remove/change the hotkey association.

Your license purchase covers development of the software and product maintenance as part of the warranty in case of a reproducible software error. Of course, any such bugfix is provided free-of-charge during the selected maintenance term.

The demo version allows you to try the software without obligation to check if it works as desired for your particular project and in your actual environment. We want your confidence first, not your money.

PhraseExpress is a powerful solution – It can be used for basic tasks but you can also create very complex macro automations in enterprise level IT environments. PhraseExpress is designed to work cross-platform over the internet, in the network, in the cloud, with SQL and Citrix/TerminalServer. It contains an advanced programming system.

You probably understand, that it would be impossible, to include such professional IT support in the license purchase. If we were to offer unlimited, individual consulting or installation support as one package with the software, we would have to increase the purchase price considerably. However, this would be unfair for those who do not need extra consulting.

That is, why we offer you an extended consulting service as a time-based paid service – as individually required.

When you book our consulting service, you directly reach the actual makers of PhraseExpress with a direct line to senior development, instead of outsourced call center agents, that read FAQ or a knowledge base articles for you.

PhraseExpress is offered in various product editions. If you do not choose the largest Enterprise Edition and register your license key for a smaller edition, you can still use all the functions of the larger editions. This enables you to still evaluate features of a larger editions even after you have made a purchase decision.

You will then occasionally receive license notices when you use these functions which are not included in your license. You can find an feature comparison of the various editions in the shop.

To avoid license notices:
  • Purchase the corresponding larger edition if the functions it contains are of interest to you.
  • Stop using features that are not included in your license.
  • Disabled test of unlicensed functions in the "PhraseExpress Settings » Features".

Slow program start?

With Windows 10 Update to 1903, the "ActiveProtection" feature of Acronis TrueImage software blocks mouse hooks. PhraseExpress uses such mouse hooks to determine the mouse position for displaying text menus at the mouse pointer, for example.

Solution: Consider disabling "ActiveProtection" in Acronis until Acronis provides a bug fix.