Text Expander Software for Customer Service

A text template management software in customer service offers advantages for companies and also customers.

First of all, a text template software makes the work of customer service employees easier by providing them with frequently used answers and information. This saves time and effort and ensures that customer inquiries can be processed more quickly and efficiently.

Text snippet management software also helps to improve the quality and consistency of customer communications. Using predefined responses minimizes errors and ensures that all customers receive the same quality of responses.

In addition, a text snippet manager also increases customer satisfaction. If customers receive quick and accurate responses to their inquiries, they will be more satisfied than if they have to wait a long time for an answer.

PhraseExpress also records the usage intensity of individual text modules and helps to understand what kind of inquiries are frequently made and how they can best be answered. This can help to further improve and optimize the customer service process.



Enjoy these benefits in customer support:

  • Time saving: Employees do not have to rephrase every time, but can fall back on prefabricated text snippets.
  • Consistent quality: With text templates, all support employees are brought to a uniform level and the quality of customer communication is improved.
  • Increased effectiveness: Employees work faster and more effectively with text templates because they can concentrate on the customer's specific concerns.
  • Reduction of errors: The use of canned responses minimizes potential errors in customer service.
  • Personalization: Phrases can be customized and personalized to improve customer communication.
  • Cost savings: The use of text templates reduces costs for training in the customer service department.

Share Phrases in Customer Support

  • Share phrases with other users in the local network or in the cloud – On-premise or over the internet.
  • Each phrase can be set private or made public to selected users.
  • The client-/server architecture prevents edit collisions.
  • PhraseExpress supports Microsoft SQL server and Citrix/TerminalServer.