Text Expander Software for Customer Service
Deliver Faster and More Consistent Customer Support
Give your support team instant access to frequently used answers, troubleshooting instructions, email templates, and product information. PhraseExpress inserts complete responses with a short abbreviation, keyboard shortcut, or quick search.
Respond Faster
Stop searching through documents, previous tickets, and internal websites for standard answers. PhraseExpress inserts prepared responses directly into your help desk, CRM, email application, or web browser.
Keep Every Response Consistent
Maintain approved wording in a central library of text snippets. When information changes, update the relevant text snippet so your team continues to provide accurate and consistent answers.
Personalize Every Reply
Fast support does not have to sound automated. PhraseExpress templates can include editable fields, selections, dates, calculations, and other dynamic content.
Make Support Knowledge Easily Available
Turn frequently used answers and internal knowledge into searchable text snippets. Your team can access the information directly while working instead of switching between applications.
Benefits
Enjoy these benefits in customer support:
- Time saving: Employees do not have to rephrase every time, but can fall back on prefabricated text snippets.
- Consistent quality: With text templates, all support employees are brought to a uniform level and the quality of customer communication is improved.
- Increased effectiveness: Employees work faster and more effectively with text templates because they can concentrate on the customer's specific concerns.
- Less errors: The use of canned responses minimizes potential errors in customer service.
- Personalized Communication: Phrases can be customized and personalized to improve customer communication.
- Cost savings: The use of text templates reduces costs for training in the customer service department.
Share Phrases in Customer Support
- Share phrases with other users in the local network or in the cloud - On-premise or over the internet.
- Each phrase can be set private or made public to selected users.
- The client-/server architecture prevents edit collisions.
- PhraseExpress supports Microsoft SQL server and Citrix/TerminalServer.
