Remote Assistance
Our customer service is not limited to e-mail support.
As questions can often be answered more quickly if you illustrate an issue while we "look over your shoulder", we offer remote maintenance on invitation:
- Download the TeamViewer v13 client. This single program file doesn't need any installation and can be executed directly. Important: We do not support TeamViewer clients later than v13.
- Make sure that you can immediately show us the issue when you call us. Being prepared saves everyone's time and allows us to serve other users while you prepare everything.
- Call us during office hours: +49(0)651-99919-50(10-12am or 2-5pm, our current German time is 03:59 pm) when you see the "" displayed in the TeamViewer client.
With your permission, the remote access program enables us to control your computer to assist you.
Important Notes
- We are located in Germany and time zone is 9 hours ahead Pacific Standard Time (click here to check our business hours).
- Make sure to not to expose confidential information on your desktop or in PhraseExpress as remote desktop access grants visual access to your computer.
- You can cancel the remote desktop access session at any time.
- This is service is provided on invitation basis. You can purchase service tickets that include our remote support service.