Can I have a discount?
Discounts are granted for volume purchases (see volume discount schedules linked in the shop section). The discount coupon feature in the shopping cart is used for returning customers and for custom orders though.
However, we kindly ask for your understanding that we are not able to grant discounts for individuals on request. We consider that being unfair to offer varying prices for all the customers paying the regular price. We rather try to meet different budgets by offering different product versions with different feature sets.
Additionally, we offer freeware versions for a selection of our products.
Thank you for your understanding.
Is the PhraseExpress Server included?
Yes, we are happy to confirm, that the PhraseExpress Server and Client Manager is included in the purchase of client licenses. There is no extra cost.
Is the SQL Server included?
PhraseExpress supports connections to a Microsoft SQL Server but iz is not included.
Microsoft offers a free SQL Server Express Edition which is supported by PhraseExpress.
Is the license a subscription?
No, the software is no subscription but a single purchase with a one-time payment. There is not recurring payment.
Are licenses valid life-time?
Yes, licenses are valid life-time for all software versions which are released during your maintenance term.
Make sure to keep a local backup of your software installation file as we do not maintain a repository of older software versions.
Only maintenance (free updates, upgrades and new versions) expire after the end of the selected maintenance term, but you can continue to use your existing installation without expiration.
On how many computers can I use a PhraseExpress license?
Licensing depends on the installation variation:
- Stand-alone installation: If using PhraseExpress without using a SQL/PhraseExpress server, one license can be used by one person on up to three computers on which you use the same user name (on Windows, this is the Windows user name (not the Microsoft account name. On a Mac, it is the Apple account name). Each person requires a separate license. The actual user name that PhraseExpress uses for licensing is shown in the " " window.
- Portable mode: If running PhraseExpress from a USB stick, the license key is bound to the USB stick, which you can use on any number of computers.
- Client-/Server: If using PhraseExpress with a SQL/PhraseExpress Server, you need a separate license for each user connection to the server. The user can be identified by his or her user name or by the combination of user name and workgroup, or by the combination of user name, workgroup and computer name.
Licenses for Windows, Mac or iOS are separate purchases.
Is the iOS App included in the Windows or Mac version?
No, each product variation is a separate purchase.
There is software which is based on a common source code, that is compiled for different operating systems with a single click of a button. The benefit is obvious but comes at a price: A common code basis has to be the lowest common denominator of all support platforms. Our software Macro Recorder uses such system because in this particular case, there is little which is lost caused by this restriction.
PhraseExpress, instead, aims to excel at what's doable for each operating system. As each version is a complete separate development with native development tools designed for the respective operating system, we need to charge for each variation separately.
Another challenge is, that Apple insists to sell iOS Apps. There is simply no other sales channel for iOS App.
What is maintenance?
Maintenance is much more than just updates.
It includes any update, upgrade and also major new version with new features we release within the maintenance term.
- Licenses do not expire and are valid life-time.
- Licenses are no subscription and there is no recurring payment.
- If a new version should be released just a few months after your purchase, you don't need to purchase an upgrade. Instead such upgrades are free for you and included in your maintenance at no extra cost.
- If you renew maintenance, you get additional discount.
Do you entertain a refund policy?
A money-back guarantee means, that you first have to pay, then you may find out, that the product does not meet your expectations and you would have to claim your money back.
We don't want your money first - We want your confidence first!
You can extensively try out our software free-of-charge before you need to make a purchase decision.
Our demo software which is available in the download allows you to test everything. We don't urge you to buy! Please test the software for suitability and compatibility with your individual system environment.
What happens if maintenance expires?
No problem. The software itself does not expire. You can continue to use the version, that you were able to download within your purchased maintenance term for an unlimited time. You own a life-time license. Make sure to secure your installer file for future installations as we do not host an installer archive.
However, you are then using an unmaintained and out-of-date software without security bug fixes and updates to maintain compatibility with operating systems.
To stay up-to-date, you can renew the maintenance at discount. Extra discounts apply for multi-year maintenance renewals.
You can also upgrade to a higher product edition, for example from the Standard Edition to the Professional Edition.
Where can I find my license key?
If you cannot retrieve the license key delivery mail coming from "ShareIt/DigitalRiver" from your email inbox:
- Visit our ecommerce reseller webpage.
- Adjust the web page language in the upper left, if necessary.
- Click the button "My Account" and log into your account.
There you should find your license key information.
If you lost the login information as well, click the "Request Login/Password" link below the user/password input boxes.
How to renew maintenance?
Returning customers get renewal discount. You can also upgrade to a higher product edition and secure huge extra discount if choosing a longer maintenance period:
What happens after the end of maintenance?
Your software installation will continue to work. However, your license key no longer works for security-critical security updates and we recommend to renew the maintenance. Returning customers get discount.
Do you offer discount for volume purchases
Is the online shop safe?
Yes, buying from the online store is safe.
Our online shop is operated by one of the world's largest online shop operators, Digital River, which operates shops for Samsung, Microsoft, Lenovo and many more.
The key symbol in the address bar of your browser during the purchase procedure makes sure that your personal data will be securely encrypted during tramsmission:
Can I move/transfer my license?
Sure, you can de-register your license key at any time from your user name to use it for another user name.
Are future updates free?
Yes, you get free service packs, updates, upgrades and all major new versions during the selected mainentance term.
After maintenance expiration, your license does not expire and you can continue to use the latest version, you were able to download during your valid maintenance term.
Please keep the installation files as we only provide the latest, current version.
Can I trust your company?
Our business is well-established for more than 20 years with a registered address in the heart of the very oldest city in Germany, Trier. Our online shop is operated by the US based vendor Digital River.
Digital River is one of the biggest software online reseller in the world, trusted by leading companies, such as Adobe, Samsung, Microsoft, Logitech and many more.
What is included in the purchase?
Your purchase includes the right to use the software, as well as updates and upgrades, which we publish within the maintenance period you have chosen.
A special feature of our offer is that it also includes all new major versions with new functions.
What will happen after placing the order?
You will receive a confirmation email for your transaction immediately after you place your order online.
If you chose to pay by credit/debit card, your order will be processed immediately.
If you chose a different payment option, you will receive detailed information with your order confirmation explaining how to complete your payment. Orders are processed once payment has been received. You will receive a license key which is delivered to you by email immediately after receiving payment.
If you do not receive an order confirmation after your order has been submitted, please contact customer service of our eCommerce partner Digital River GmbH.
Is maintenance included in the license?
Yes, a license always includes maintenance for the selected maintenance term.
This ensures that you can always use the latest software. You cannot purchase a license without maintenance.
However, if maintenance is expired for your license, you can renew maintenance at discount.
When does the maintenance term start?
The maintenance term starts with the month of license key delivery.
License keys are dynamically generated at the time of purchase. The end of maintenance is branded into the license key and can be read that out from the first set of 4-digits, e.g. "0421" means April, 2021.
Can a license be transferred?
Yes, you can release a license association from a user, a computer or a USB stick at any time to use it on another device (or for another user).
Which currencies do you accept?
The base currency is US$.
If you are ordering from outside the USA, you may want to stick with the base currency. The exchange rate of your payment provider is most probably better than the rate of our eCommerce service. We have no influence over the rate eCommerce using for exchanges.
Can licenses be cotermed?
Yes, we would be happy to coterm the maintenance term of your existing licenses with a new purchase.
You would purchasing new licenses together with a maintenance renewal of your existing licenses. Remaining maintenance of existing licenses are credited.
You will then receive a complete set of new license keys that have the same maintenance term.
You can also upgrade to a higher product edition at the same time.
What to do:
Please send us the list of your existing license keys, as well as the number and desired product variation (Standard, Pro, Enterprise Edition, NamedUser/ConcurrentUser) and the desired new maintenance period of 1, 3 or 5 years.
- Purchase of at least 10 new PhraseExpress Pro/Enterprise Edition licenses.
- The edition of the new licenses must be at least the same as the edition of the existing licenses.
- Existing licenses of varying product editions will be streamlined to a common product edition.
- The maintenance period must exceed the maintenance period of the existing licenses.
- Orders can only be placed directly, not in the online shop.
Do you have a Linux version?
No, but we are watching the market closely - When we may release software for Linux in the future, we will offer it on our web site.
Where is the Android version?
Due to extensive changes in the Android operating system, we have discontinued the software in the Playstore. Our apologies for the inconvenience.
For any license related issue with your Google Playstore purchase, please contact Google Playstore support.
License reminders after purchase
Make sure to actually register your purchased license key in the software. The act of purchasing alone does not license the software. You need to register the license key you received in the delivery email in the software. See the product documentation how to register the license key.
The "About" window informs if maintenance of your license key is expired. If you get license notifications because you are using a software version that has been released after maintenance expiration, you would need to renew maintenance for your license.
Our software is available in different product variations (Standard, Pro, Enterprise) with different sets of features as advertised in the comparison table of the respective shop webpage.
A special feature of our software is that you can try features of all editions, even if you purchased and registered a smaller edition that does not include such feature of any higher edition. However, in such case you will get occasional license reminders which list the features that triggered the license reminder. Those are not included in your license.
This approach allows you to consider upgrading to higher product variation even after your initital purchase decision.
- If you already purchased the higher edition, make sure to actually deregister the license key of a smaller edition and register the license key of the higher edition.
- Consider to upgrade to a higher edition.
- Discontinue using features that are not included in your license.