Questions? We have the answer!
- Question about the maintenance license?
- Lost license keys, that have been purchased online can be retrieved from our our online reseller ShareIT/DigitalRiver.
- Make sure to install the latest software version.
- Browse the user manual. It really is a useful source of information.
- The trouble shooter solves "99%" of typical issues.
- Check out the video tutorials to learn more about macro programming.
- Browse the forum to get help from the PhraseExpress community.
We kindly ask for your understanding, that customer support is reserved for users with a valid maintenance.
If you need assistance in advanced macro programming, please visit the consulting services.
Please include following information with your support request:
- Your license key.
- Entire version number of your current PhraseExpress installation.
- Hardware ID as shown in "Help" » "About PhraseExpress".
- Step-by-step instructions and exact text of any error/notification dialog (if any).
- Do not send attachments. Include any information as email message plain text.
- Please send an email containing above information.