Technical Support

Lost license keys can be retrieved here.
If you have a licensing related question, please send us an Email including your license key.

If you have trouble installing, running or using PhraseExpress, please check the following:

Use the latest software version. PhraseExpress is constantly evolving. Problems are fixed and new features are implemented.
Carefully read the manual. It really contains many useful tips and tricks!
Browse the support forum to find solutions.

Provided solutions can be shared with the user community and you get instant answers for questions already answered.
A forum offers transparent communication. You can easily verify our quick response time and quality of support.
Our developers are spread across different locations. Email forwarding would bear the risk of losing threads.
We do not know everything - Enthusiastic users can step in and share their knowledge.
The efficiency of not having to answer the same questions to individual users over and over again via email allows us to keep PhraseExpress free-of-charge for personal users and inexpensive for Pro users.
If you wish personal consulting by phone or email please purchase a support ticket.