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Your PhraseExpress Team

First Help

  • Please visit the technical support section if you have a technical question.
  • Lost license keys can be retrieved here.
  • We kindly ask for your understanding, that personal support is limited to users who supported our work by purchasing a license.
  • If you have a licensing related question, please send us an email and include your license key and the program version number of your current PhraseExpress installation.

Company address

Bartels Media GmbH
Fleischstraße 17
54290 Trier - Germany

General Manager: Gunnar Bartels
Trade Register: Local Court Wittlich, Germany / HRB 40726
VAT ID: DE 260 566 756

Our business hours are Mo-Fr, 10am-6pm (PST +9h). This is 9 hours ahead of Pacific time.
Please note that our office currently is not occupied and you cannot reach us by phone now.

Phone +49 (651) 999 19-50
Fax +49 (651) 999 19-51