Our office is on holiday vacation from 07/16 to 8/7/2019 and we will answer your inquiry after re-opening. Thank you for your patience.
Your Bartels Media Team
How may we assist you?
The Android App constantly requries to be enabled in accessibility settings
Please check the following tips:
- 3rd party "security" Apps and a selection of Android smartphones may have a feature to automatically remove background services for "security" reasons. Please refer to their documentation and whitelist in PhraseExpress the settings.
- The battery optimization feature introduced on Android 6.0 may interfere with PhraseExpress. try fixing the issue by setting PhraseExpress not to be "battery optimized".
- Depending on the device maker, the "battery saver" feature may disable accessibility service entirely.
How do I prevent unwanted text replacements
To resolve unwanted text replacements:
- If you delete the text replacement with Backspaces, PhraseExpress will suppress the text replacement for the very next time you enter it's associated autotext abbreviation. This unwanted autotext detection can be configured in the program settings under " ".
- Alternatively, press & hold the SHIFT-key and click the PhraseExpress tray icon right after an unwanted text replacement occurred. PhraseExpress will open the edit window of the unwanted text replacement, allowing you to edit the autotext or hotkey association. You can also restrict the detection of the autotext to specific programs.
- Or, right-click the PhraseExpress task bar icon to get additional options to exclude that phrase or PhraseExpress in general from particular programs by unchecking the context menu option " ".
- Perhaps, it's not PhraseExpress, doing the text replacement: Exit PhraseExpress and repeat entering the text, that triggered the unwanted text replacement. PhraseExpress can't replace text if it is not running. If the text replacement still occurs, you would need to investigate which other application may cause the unwanted behavior (e.g. Microsoft Office AutoCorrect).
If you get an unwanted popup menu with text suggestions or phrases, you can right-click such entry in the popup menu to get options to prevent future suggestions.
You can define a custom hotkey to open the last executed phrase in the PhraseExpress settings in the program setttings under Settings » Hotkeys .
Can I add graphics to my phrases?
Yes, PhraseExpress can store both, images and tables in phrases.
Image files can easily be dragged into the phrase content and resized with the mouse.
How do I sync phrases between the Android App and Windows?
The PhraseExpress Android App can sync phrases with the PhraseExpress version for Windows by using the Cloud Synchronization service "Google Drive".
Please find the easy step-by-step procedure in the Android App documentation.
Does PhraseExpress have a spellchecker?
Yes, PhraseExpress includes a multilingual spelling checker. Unrecognized words are underlined in red as in Microsoft Word.
How can I sync phrases between Android and iOS?
The Android App exclusively uses Google Drive to sync phrases between Android devices and Windows. The App for iPhone/iPad requires to use Apple iCloud Drive to sync phrases between iOS devices and Windows.
Therefore, you cannot sync between Android and iOS at this time. We are looking for a solution and will provide an update to overcome this solution if available.
The clipboard is inserted instead of the phrase
- Depending on the text insertion settings, PhraseExpress may use the Windows clipboard as a vehicle to insert phrases into a target application.
As clipboard operations tend to lag, PhraseExpress waits a certain period of time allowing the clipboard to be filled with the phrase contents. If the default delay doesn't give the clipboard enough time, the clipboard insertion may be triggered too fast before the clipboard has been populated with the actual phrase. Solution: Increase the paste delays.
- Make sure that no other clipboard related software is accessing/blocking the clipboard. Close any other software in the background to isolate potential incompatibilities or interferences.
PhraseExpress doesn't work at all
- Check if PhraseExpress is actually running. The speech bubble program icon must be visible in the Windows system tray near the time and date info. If it is not running, click the Windows Start button » type "PhraseExpress" and press ENTER .
If you still don't see the task tray icon, Windows may hide it in a popup menu. Click the task bar triangle icon and drag the PhraseExpress icon onto the task bar for quick access:
- If the PhraseExpress tray icon is gray-colored, PhraseExpress is temporarily disabled (see chapter "Temporarily disable PhraseExpress").
- Make sure that no "security" program such "Antivirus/AntiSpyware"-software is blocking the keyboard hook of PhraseExpress. Such programs have become quite aggressive and may especially locking up browsers from receiving automated text input. Look for options called "keylogger protection" or "sandboxing".
- Text input-aware applications detect keyboard input through a daisy-chain of "keyboard hooks". Poorly programmed applications may break this chain and programs later in the queue are cut off from the text input.
Solution: Close and restart PhraseExpress to re-arrange the chain of keyboard hooks. Alternatively, exit any other application, that may listen for keyboard input to check for interferences.
- The PhraseExpress main program window must be minimized. Click the X button in the upper right of the program window to minimize the PhraseExpress program. If this fails, check, if any PhraseExpress dialog window is hidden under any other program window.
- Windows can launch programs either with "normal user" rights or with "admin privileges". Programs of lower privileges cannot "see" applications running with higher credentials. If PhraseExpress is launched normal user rights (default mode), it cannot paste text into a target application which has been launched with admin privileges. PhraseExpress indicates privilege issues with a red-colored task tray icon overlay.
Solution: Launch PhraseExpress with the same privileges as the target application. To launch programs with admin privileges, click the program icon with the right mouse button and select " ".
- If you have multiple PhraseExpress installations on different computers, try reproducing the issue on another computer. If it works on the other computer, it is very likely, that the configuration on the malfunctioning computer is the cause for the issue as PhraseExpress does not discriminate particular computers.
- To isolate incompatibility issues, close any program that may process keyboard input or the clipboard (other clipboard managers, autotext utilities or special multimedia keyboard drivers, e.g. AutoHotkey, Synergy, Microsoft Intellipoint or browser autocomplete or password filling addons/features).
- If the ENTER or TAB key is blocked on your computer, disable the expert option " ".
- Reset the PhraseExpress configuration to system defaults to resolve any configuration mistakes.
Slow program start?
With Windows 10 Update to 1903, the "ActiveProtection" feature of Acronis TrueImage software blocks mouse hooks. PhraseExpress uses such mouse hooks to determine the mouse position for displaying text menus at the mouse pointer, for example.
Solution: Consider disabling "ActiveProtection" in Acronis until Acronis provides a bug fix.