I purchased the Android App but I still get trial notifications
The PhraseExpress Android App is a free download and includes a basic feature set free-of-charge for personal use.
It can be extended by "InApp" purchases made within the App to obtain additional features which are outlined in the Google Playstore App description.
All licensing is exclusively handled by the Google Playstore. You do not purchase from us, every Playstore purchase is made from Google.
Licenses are tied to the Google account you are using while making a purchase in the Google Playstore.
Make sure to use the device with the same Google account, you have used to make the purchase. If you change to another Google Playstore account, the App is not licensed anymore.
If you change your Android device, all purchases should be automatically recovered if you are using the same Google purchase you have used for the purchase.
Only Google has insight of any purchase and licensing. We as the maker do not sell or license the App. We don't even know of who purchased our App.
If you run into any licensing issue, it is important to understand, that Google is your main contact. Google has all information to establish and/or recover any App license you have purchased. We have not.
Since this leads to comprehension problems for Android users in particular, please allow a comparison for a better understanding: The product manufacturer that you buy in a supermarket does not know your name either. The Coca Cola company in Atlanta won't be able to tell you which payment method you used in your local Wallmart outlet where you actually bought the product. Wallmart is the customer's contractual partner, not the manufacturer of the products you can buy there.
If you purchased an App license but the App remains/reverts to the free edition, carefully check the following tips:
- The App license is tied to the Google account you used when making the Google Playstore purchase. Make sure to use the same Google account on your Android device.
- The Google licensing mechanism requires an internet connection. Make sure, that no firewall or 3rd party "security" App on your Android device or in your internet connection blocks the Google Playstore licensing mechanism. If the Google Playstore licensing mechanism is not granted internet access, it cannot be able to configure the license. Please note that the Google licensing mechanism may check the license online every now and then.
- Contact Google Playstore in case of any licensing issue. We ultimately won't be able to assist you with licensing related topics as Google doesn't provide any customer identifiable information to us.
- The original PhraseExpress for Android is solely available in the original Google Playstore. Licensing will fail, if you purchase the App from another, unauthorized source (counterfait or non-Playstore marketplace).
The PhraseExpress Android App is not available in a selection of countries due to technical restrictions in the software. For example, the PhraseExpress keyboard has only English and German layout.
The app requires at least Android v4.1.
The Android app cannot be activated in accessibility settings
If Android prevents you from pressing the "OK" button in the accessibility service dialog:
- Disable any any blue light filter App.
- Authorize PhraseExpress in Accessibility settings.
- You can then reactivate the blue light filter App.
The Android App doesn't work in Gmail and specific other apps
PhraseExpress works on an Android operating system level and depends on interfaces provided by Android. Those interfaces are heavily restricted for security reasons.
Android allows Apps to read and control standard input controls of any App. However, even Google itself, the maker of Android uses non-standard input controls though, thus violation their own standard. Thus, PhraseExpress can not communicate with those Apps.
Other known Android Apps that do not use standard text input components include (as of 06/05/2019): Evernote, Google Docs, Google Sheets, Google Slides, Inbox by Gmail, Microsoft OneNote, Samsung Notes.
We will carefully monitor the situation. Unfortunately, it is entirely out of our hands. Our apologies for the inconvenience.
The Android App constantly requries to be enabled in accessibility settings
Please check the following tips:
- 3rd party "security" Apps and a selection of Android smartphones may have a feature to automatically remove background services for "security" reasons. Please refer to their documentation and whitelist in PhraseExpress the settings.
- The battery optimization feature introduced on Android 6.0 may interfere with PhraseExpress. try fixing the issue by setting PhraseExpress not to be "battery optimized".
- Depending on the device maker, the "battery saver" feature may disable accessibility service entirely.
How do I sync phrases between the Android App and Windows?
The PhraseExpress Android App can sync phrases with the PhraseExpress version for Windows by using the Cloud Synchronization service "Google Drive".
Please find the easy step-by-step procedure in the Android App documentation.
How can I sync phrases between Android and iOS?
The Android App exclusively uses Google Drive to sync phrases between Android devices and Windows. The App for iPhone/iPad requires to use Apple iCloud Drive to sync phrases between iOS devices and Windows.
Therefore, you cannot sync between Android and iOS at this time. We are looking for a solution and will provide an update to overcome this solution if available.