Remote Technical Support
As a special service for our customers we offer remote assistance via TeamViewer:
- Arrange a remote desktop session with us.
- Download the TeamViewer v10 client (later versions are not supported). This single program file doesn't need any installation and can be executed directly.
- Prepare everything so you can show us any issue when you call us. Being prepared saves you and us time allowing us to server other users as well.
- Have your license key available (see "Help" » "About PhraseExpress"). Support is reserved for customers with a valid maintenance.
- Call us when you see the "Partner ID" displayed in the TeamViewer client.
The remote access program enables us to control your computer to assist you with PhraseExpress.
- We are located in Germany and time zone is 9 hours ahead Pacific Standard Time (click here to check our business hours).
- Make sure to not to expose confidential information on your desktop or in PhraseExpress as remote desktop access grants visual access to your computer.
- You can cancel the remote desktop access session at any time.
- This is service is provided on invitation on a complimentary basis. You can also order service tickets that include our remote support service.
Download Teamviewer v10 Client