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Shopping - Frequently Asked QuestionsOrders
PaymentDelivery
Data protection and data security
Please contact us if you can't find an answer to your question.
AnswersCan I trust your company? We are a small company, but quite well established in our niche since 1998. You may 'google' for our products in order to read independent testimonials. We do not hide our physical address and very much enjoy getting feedback from our users. You are welcome to evaluate our response time before you make any purchase decision. Just call, skype or email us, or post in the support forum! When you order using your credit card, we do not receive any confidential credit card information at all. Solely our eCommerce partner, who is renowned for selling software online for more than a decade, uses your information. Learn more about security below How can I order? On the previous shop page, please review the features overview/comparison and click on the corresponding "Buy" button to choose the desired product variation. Do you offer volume discounts? Yes, just enter the desired quantity during the purchase procedure and the discounted price will be automatically calculated. What will happen after I place my order? You will receive a confirmation email for your transaction immediately after you place your order online. Can I use my free e-mail address? You can use such addresses (excluding a few, which are blacklisted due to attempted fraudulent abuse on our eCommerce service). The product you are paying for is delivered via e-mail. You will also receive your order confirmation and receipt via e-mail. PaymentWhat payment options are available? You can pay using VISA, MasterCard, AMEX, Discover, Diners Club, Bank Wire, US checks, Delta, UK cheques, Electron, Switch/Maestro, JCB, Eurocard or Postcheque You can order via internet or toll-free phone. The telephone number will be displayed during the order procedure. What currencies do you accept? The base currency is $US but you can choose your desired currency from the drop down list during the order process. If you are from outside the USA, you may want to consider sticking with the base currency. Often the exchange rate from your credit card provider is cheaper than the rate of our eCommerce service. We have no influence over the rate eCommerce using for exchanges. How will I receive my invoice? You will receive an email invoice. It is advisable to print this email invoice for your records. We do not send out invoices via post mail. Our eCommerce provider offers this service, however $20.00 charge will be applied. DeliveryWhen will I receive my product? Product delivery depends on the payment option you choose. Credit card orders will be processed instantly and will only be delayed if the credit card needs to be manually verified (please allow 2-3 days delivery delay). If you paid using wire transfer, please allow a few days for the wire transfer to process. We will, however, confirm receipt of payment by email instantly after your order has reached our system. Please also check your junk email folder in case your spam filter is too sensitive. What exactly will I receive if the product is delivered by e-mail? You will receive an email receipt/invoice and the license key(s). Just enter the license key in your current PhraseExpress installation (more information) Data protection and data securityHow secure is the order process? First of all, if you are afraid of passing information over the Internet, we can gladly take you order via our toll free telephone number. The telephone number will be displayed during the purchase procedure. The order process is protected by a secure connection, so data can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. You can also tell that the page is protected if the URL displayed in the address bar begins with "https:". I interrupted my online order - has my data been saved? No. Data that you enter during the order process will not be saved until you have successfully submitted your order. Will my personal data be passed on to third parties? We will only forward your personal data to our subsidiaries and associated companies directly involved in order processing. |
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